Terms & Conditions

These Terms govern your relationship with the operator of lukki-casino-new-zealand ("lukki-nz.com"). By using this site, you accept and agree to these Terms, effective as of 6 November 2025. Please read them carefully before proceeding.

Definitions

OBSERVE: Identify and clarify essential terminology for legal and operational accuracy.

Operator: The entity responsible for providing gambling services on lukki-nz.com, specifically Dama N.V. (Scharlooweg 39, Willemstad, Curaçao, company registration number 152125), acting under Curaçao remote gambling licenses 8048/JAZ2020-13 and OGL/2025/164/0246 issued by Antillephone N.V. and Curaçao Gaming Control Board.
User/Player: Any natural person aged 18 or older who accesses, registers, or participates in gambling activities on lukki-nz.com.
Account: A registered profile created by a User to access gambling services, subject to verification and compliance checks.
Bet: A monetary stake placed by a User on casino games or events offered on the platform.
Bonus: Promotional funds, free spins, or similar incentives credited to a User's Account, subject to specific wagering terms.
Wager: The act of staking real or bonus funds on any gambling activity.
KYC (Know Your Customer): The process of verifying User identity and age for legal compliance.

REFLECT: These definitions ensure Users clearly understand their rights and obligations under the Terms, supporting legal certainty and regulatory compliance.

Account Registration

OBSERVE: Emphasize NZ legal requirements for age, identity, and accurate information.

Eligibility: Users must be at least 18 years old and legally permitted to participate in remote gambling under NZ law. Proof of age and identity is mandatory.
Registration Process:
- Users must create an Account on lukki-nz.com by providing accurate personal information and a valid email address.
- Email verification is required to activate the Account.
- Completion of KYC (submission of valid identification documents) is required before deposits, withdrawals, or gameplay.
User Obligations:
- All information provided must be true, complete, and current.
- Users are responsible for maintaining password confidentiality and restricting Account access to themselves only.
- Failure to comply may result in Account suspension or termination and forfeiture of funds, subject to regulatory reporting obligations.

REFLECT: These provisions safeguard both the Operator and Users, ensuring compliance with NZ's Gambling Act and international AML/KYC standards.

Betting & Gameplay Rules

OBSERVE: Outline clear standards for fair play, conduct, and bet procedures in line with regulatory expectations.

Bet Placement:
- Users may place bets on available games within stated minimum and maximum limits, as specified per game.
- Bets are final upon confirmation and cannot be modified or cancelled except in the case of technical error or Operator discretion.
Gameplay Conduct:
- Users must act in good faith and refrain from fraudulent, collusive, or abusive activities.
- Use of automation, software aids, or bots is strictly prohibited.
- Live casino and chat functions may not be used for insults, threats, harassment, or promotion of other services.
Fairness & Integrity:
- lukki-nz.com employs certified RNG and fair play monitoring. Suspected manipulation will result in investigation and possible Account suspension.

REFLECT: These rules promote a secure and fair environment for all Users, in line with NZ and Curaçao obligations.

Bonus Terms

OBSERVE: Address legal requirements for fair marketing, transparent bonus conditions, and responsible gambling.

Activation & Wagering:
- Bonuses must be activated according to the promotion's specific instructions. Only one bonus may be active at a time unless expressly permitted.
- Wagering requirements (e.g., 40x bonus amount) must be met within the stated timeframe (typically within 30 days, unless otherwise specified).
Prohibited Actions:
- Bonus funds may not be used on restricted games, table games, or strategies intended to circumvent wagering requirements (e.g., minimal risk betting).
- Combining multiple promotions, or using fraudulent means to claim bonuses, is strictly prohibited.
Forfeiture:
- Failure to meet wagering or other bonus conditions within the specified period results in automatic forfeiture of bonus funds and any associated winnings.

REFLECT: These terms ensure Users are protected from misleading promotions and maintain Operator compliance with NZ and international advertising standards.

Payments & Withdrawals

OBSERVE: Integrate regulatory obligations and operational standards for secure, transparent financial transactions.

Deposit Methods:
- lukki-nz.com accepts deposits via credit/debit cards, e-wallets, cryptocurrencies, and other approved payment methods. All transactions are processed securely, with Friolion Ltd. (Cyprus) acting as payment processor if required.
Withdrawal Procedures:
- Withdrawals must be made to the same method used for deposit, where possible, and are subject to prior completion of KYC procedures.
- Minimum and maximum limits apply per transaction; details are available on the "Payments" page.
- Standard processing times are within 1-5 business days from approval, excluding external delays.
Fees & Refunds:
- lukki-nz.com does not charge fees for standard deposits or withdrawals; Users are responsible for any intermediary or banking charges.
- Refunds on bets or bonuses are granted solely at the Operator's discretion in the event of technical errors or system malfunctions.
Anti-Money Laundering (AML):
- All transactions are monitored for AML compliance. Suspicious activity will be reported to appropriate authorities and may result in Account suspension or fund freezing.

REFLECT: These terms align with NZ Financial Markets Authority guidance and international AML/CTF standards, promoting financial integrity and User protection.

Limitation of Liability

OBSERVE: Address Operator duties, User risks, and limitations on damages, ensuring legal defensibility.

Operator Obligations: The Operator undertakes to ensure fairness, accuracy of game results, and secure transaction processing.
Exclusions: The Operator is not liable for:
- Technical failures, interruptions, or delays beyond its control (including internet or device issues).
- Losses arising from User negligence, unauthorized Account access, or breach of these Terms.
- Indirect, consequential, or incidental damages.
Maximum Compensation: In all cases, liability for any claim shall not exceed the amount of the User's most recent bet or deposit at issue.

REFLECT: These limitations are essential to define risk allocation, safeguard Operator viability, and comply with standard NZ contractual principles.

Intellectual Property Rights

OBSERVE: Protect Operator's content, software, and branding according to international and NZ laws.

Copyright Notice: All website content, software, and trademarks on lukki-nz.com are the exclusive property of Dama N.V. or its licensors.
Restrictions: Users may not copy, reproduce, distribute, modify, or use any content or software for commercial purposes without prior written consent from the Operator.
Enforcement: Unauthorized use may result in legal action and immediate Account termination.

REFLECT: These provisions protect intellectual property rights and uphold brand integrity across all regions of operation.

Privacy & Data Protection

OBSERVE: Reference to privacy compliance and data handling standards.

Privacy Policy: All personal data is processed in accordance with lukki-nz.com's Privacy Policy, which complies with NZ and international data protection requirements.
Data Usage: User information is collected for the purposes of account management, AML/KYC checks, and service improvement only. Data is not shared with third parties except as required by law or regulation.

REFLECT: These commitments support transparency and User trust, and ensure full compliance with NZ Privacy Act obligations.

Changes to Terms

OBSERVE: Set out the process for updating terms and User notification in a transparent, fair manner.

Notification: The Operator reserves the right to amend these Terms at any time. Users will be notified of material changes by email and/or prominent website banner at least 7 days prior to taking effect.
User Options: Continued use of lukki-nz.com after changes constitutes acceptance of the new Terms. Users who do not agree may discontinue use and close their Account without penalty.

REFLECT: This approach ensures Users are informed and protected, aligning with NZ consumer law and best practice for digital services.

Termination & Suspension

OBSERVE: Clearly define grounds, procedures, and User rights relating to Account closure or suspension.

Grounds for Termination:
- Breach of these Terms, suspected fraud, AML violations, or legal/regulatory requirements may result in Account suspension or closure.
- Users may request Account closure at any time by contacting support@lukki-nz.com.
Procedures:
- The Operator will notify Users of suspension/closure via email, stating reasons and next steps.
- Subject to compliance checks, remaining balances (excluding bonuses) will be refunded to the User's verified payment method within 10 business days.
Appeals & Disputes:
- Users may appeal Account actions by contacting support within 30 days of notification.

REFLECT: These procedures ensure fairness and transparency, meeting NZ regulatory and consumer law standards.

Governing Law & Jurisdiction

OBSERVE: Specify legal framework and dispute resolution mechanisms with clarity.

Applicable Law: These Terms are governed by the laws of Curaçao, as the Operator is licensed and registered there. However, Users in NZ must ensure their participation complies with local laws.
Jurisdiction: Any disputes arising from these Terms or use of lukki-nz.com shall be subject to the exclusive jurisdiction of the courts of Curaçao.
Dispute Resolution: Users are encouraged to contact support to resolve issues amicably. If unresolved, disputes may be escalated to the Curaçao Gaming Control Board or Antillephone N.V. for mediation, prior to any court proceedings.

Regional Compliance Note: Users located in New Zealand must ensure that accessing or using lukki-nz.com does not violate any local laws or regulations.

Contact Information

OBSERVE: Provide full, accessible contact details for support and legal correspondence.

Customer Support Email: support@lukki-nz.com
Official Website: https://lukki-nz.com
Headquarters / Legal Address: Scharlooweg 39, Willemstad, Curaçao
Legal Entity: Dama N.V., Company Registration Number: 152125

For all legal notices and correspondence, please use the above contact details. Additional contact forms may be provided on the website as required.

Last updated: 6 November 2025