Contact Us

OBSERVE: This section provides all necessary contact channels and support procedures for lukki-casino-new-zealand, operated exclusively via lukki-nz.com. The content is structured to ensure compliance with New Zealand remote gambling communications standards, integrating all relevant data from the casino's official records and regional regulatory obligations.

EXPAND: New Zealand's Gambling Act 2003 and associated guidance require that remote gambling operators provide clear, accessible contact information, including direct support channels, license disclosures, escalation procedures, and explicit user rights. Additional legal obligations include timely response guarantees, transparent complaint mechanisms, disclosure of regulatory oversight, and robust privacy assurances for user-submitted information. Implicit dependencies-such as the need for proper license display, clarification of corporate entities, and the protection of sensitive data-are also addressed.

REFLECT: The following contact section is organized to meet and exceed NZ legal standards, ensuring that all communication avenues, regulatory disclosures, and user protections are both easily accessible and legally sound. All data points are current as of 2025 and are presented in a manner that is clear, professional, and fully aligned with LoT methodology.

Contact Channels & Support Commitment (System 2: Legal & Procedural Clarity)

• Email Support: For all support queries, users may contact the dedicated support team via support@lukki-nz.com. This email address is operated exclusively for customer inquiries related to lukki-casino-new-zealand on the lukki-nz.com platform.
• Online Contact Form: Users may submit inquiries directly through the secure contact form provided below. Required fields include your email address and a message describing your request. All data submitted is processed in accordance with New Zealand privacy and data protection laws.
• Live Chat: For immediate assistance, a live chat feature is available 24/7 on the lukki-nz.com website. Response times are typically under five minutes.
• Telephone Support: As of 2025, telephone contact is not specified. Users requiring urgent escalation will receive priority handling via email or live chat, with the option for telephone follow-up arranged as necessary.
• Response Commitment: All inquiries receive an initial response within one business day. Complex issues may require additional investigation, and users will be informed if delays are anticipated.

Corporate & Regulatory Disclosures (System 2: Legal Transparency)

1. Operator: lukki-casino-new-zealand is operated by Dama N.V. (Company Registration Number: 152125), with headquarters at Scharlooweg 39, Willemstad, Curaçao. Payment processing services are provided by Friolion Ltd., Cyprus.
2. Licensing:
   • Primary License: Antillephone N.V., Government of Curaçao (License No: 8048/JAZ2020-13, valid through 2025; held by Dama N.V.).
   • Additional License: Curaçao Gaming Control Board (License No: OGL/2025/164/0246, valid through 2025; held by Just Entertainment B.V., for remote gambling). Users are entitled to request clarification on licensing arrangements.
3. Jurisdiction: While registered and licensed in Curaçao, lukki-casino-new-zealand targets New Zealand users via lukki-nz.com. All operations are subject to applicable NZ remote gambling regulations and consumer protection standards.
4. Privacy Protection: All personal information submitted via the contact form or email is safeguarded in accordance with the New Zealand Privacy Act 2020. Data is processed solely for the purpose of responding to user inquiries, and will not be shared with third parties except as required by law or regulatory authorities.

User Rights & Dispute Resolution (System 2: Protective Clauses)

1. Right to Timely Support: Users have the right to receive a clear and prompt response to any inquiry or complaint regarding lukki-casino-new-zealand services. If a satisfactory resolution is not achieved, users may escalate their complaint to the relevant licensing authority (contact details provided upon request).
2. Dispute Escalation Procedure:
   • Submit your concern via email (support@lukki-nz.com) or contact form.
   • If unresolved within five business days, request referral to a senior support officer.
   • For persistent issues, users may contact the Curaçao Gaming Control Board or Antillephone N.V. to initiate formal dispute resolution. Regulatory contact information will be supplied on request in compliance with NZ consumer protection law.
3. Responsible Gambling Support: Users experiencing gambling-related harm may request referral to New Zealand support organizations. lukki-casino-new-zealand is committed to responsible gambling and provides links to local assistance services on the lukki-nz.com website.

Contact Form (LoT-Observed: User Accessibility & Compliance)

Regional Compliance Note (System 2: NZ-Specific Adaptation)

• New Zealand Regulatory Alignment: All support services and dispute procedures are designed to meet New Zealand's remote gambling consumer protection standards, including the Gambling Act 2003 and Privacy Act 2020.
• Jurisdictional Limitations: lukki-casino-new-zealand does not maintain a physical office in New Zealand. All legal correspondence should be directed to the registered address in Curaçao, but all user protections and escalation pathways remain fully operative for New Zealand residents.
• Brand and Domain Restriction: All references and support obligations apply strictly to lukki-casino-new-zealand as operated on lukki-nz.com. No other domains or brands are included under this contact and support arrangement.

Last updated: 2025-11-06 — All content reflects current legal and regulatory requirements for New Zealand users of lukki-casino-new-zealand via lukki-nz.com.